Terms and conditions

Project Terms

• All Estimates/Quotes Are Based On Our Understanding Of Your Requirements And As Per Given Time-Frame. Any Changes To The Functionality Including Micro-Improvements, May Incur Additional Costs Accordingly. Please Ensure And Clarify Our Understanding In A Face To Face Meeting
• By Accepting A Quote, You Agree To And Accept The Terms And Conditions Of Rexett. Acceptance Can Be Verbal, By Email, Payment Of Initiation, Signing A Quote.
• Clients To Ensure That We Have Included All Requirements In The Quotes/Proposals/Estimates And That We Fully Understand Their Requirements. Clients Must Provide Us With Clear Guidelines Along With The Flow Or Specific Details They May Require. When Such Details Are Not Provided, We Will Proceed With Our Understanding Of The Requirements And Quote Accordingly. At A Later Stage, If A Discrepancy Arises, It May Lead To Additional Costs To Accommodate The Changes. Thus, It Is Essential That You Clarify Every Aspect Of Your Website Development And Ensure That You Have Been Quoted On The Right Requirements.
• Any Complexity Related To Specific Tasks, Must Be Advised In Advance And Included In The Proposal For Costing Purposes. We Operate In Good Faith And Rely On Our Clients To Disclose The Full Picture At The Time Of Quotation. Any Discrepancy Arising Due To Unclear Requirements Will Not Be Borne By Rexett.
• There Are Limited Man-Hours Allocated To Each Task Including Project Management And Digital Strategist/Business Analyst. Minor Changes May Be Included Within The Allocated Hours. This Will Be Analysed On A Case-By-Case Basis.
• Rexett Will Make Every Effort To Complete The Project/Changes In The Given Timeframe. Reasonable Delays Are Accepted If Functionalities Are Redefined Or Modified.
• Any Delays At Client’s End, May Delay The Project And Proposed Timeframes And May Incur Additional Costs.
• Any Bugs (Programming Errors) Reported During Or Just After The Development Does Not Attract Additional Charges.
• Any Re-Work On An Already Completed Task Will Attract Additional Charges. Any Changes In The Design After The Design Approval Will Incur Additional Charges.
• Any Modifications Requested During The Development Or After The Go-Live Approval Will Incur Additional Charges. All Additional Work, Over And Above The Estimates Is Charged Separately. Under No Circumstances Will Rexett Be Liable For Any Delays Caused By Change In The Project Brief.
• Website/Application Content And All Related Materials Need To Be Provided To Us Within The First Two Weeks Of Starting The Project. Any Delays Thereafter May Delay The Project And May Incur Additional Charges If It Goes Beyond Reasonable Timeframe.
• Our Websites/Applications Are Generally Tested On PCs And Include Near Recent Versions Of Following Browsers: IE, Firefox, Chrome & Safari. If You Require Testing To Be Done On Any Other Browser, Please Let Us Know In Advance.
• Responsive/Multi-Device Compatible Web Pages Are Tested On IPhone And IPads. If You Require Testing To Be Done On Any Other Device, Please Discuss It In Advance.
• Please Note That At Any Stage During The Project, Stalling Of The Project For Over Two Calendar Months Will Incur SEK 1500/Week Administration Costs. Furthermore, It May Increase The Previously Approved Estimates. If You Require The Project To Be Put On Hold, Please Advise Us In Writing In Advance. To Put The Project On Hold Without Incurring Additional Charges, We Will Need The Account To Be Up To Date Based On The Work Done. Further Details Can Be Discussed If Such A Situation Arises.
• Rexett Codes (Not Including Open Source Software) Are Copyrights Of Rexett. The Codes Can Be Handed Over At An Additional Cost For Use Once All Previous Invoices Are Settled, On The Condition That The Codes Are Used Only For Use Or Modification For Re-Use For Further Development For The Specified Client Or Subsequent Owners Of That Legal Entity. Under No Circumstance, The Codes Will Be Allowed To Be Used For Re-Selling Or Duplication Purposes.
• Depending Upon The Functionalities Required, There May Be 3rd Party Components Such As Third Party Payment Gateways Or SSL Certificates Involved In Building A Website/Application. Although Rexett Does Its Best In Recognising The Suitability Of Any Such Component, Any Unforeseen Limitations Of 3rd Party Components Are Beyond Our Control. Any Third-Party Component Purchase Costs (Such As SSL, Payment Gateway, Google Adwords, Plug-In Licenses Etc) Are Not Included In Our Quotes.
• Rexett Offer Packages In Co-Ordination With Third Party Providers. Changes To The Third Party Provider’s Rules And Policies May Ultimately Effect The Services We Provide Or The Terms And Conditions Herein.
• The Client Must Recognize That At Times There May Be Unforeseen Circumstances That Will Delay The Development Process, Particularly With Reference To The Integration Of Third Party Software. We Will Try Our Best To Complete The Project As Agreed In The Proposal. As Long As It Is Within A Reasonable Period, The Client Agrees Not To Penalize Us For Any Genuine Delay, When Every Effort To Keep The Project On The Proposed Schedule Is Taken.
• Domain Registration/Renewal Etc Charges Are Not Included As A Part Of Any Project/Proposal Unless Mentioned Otherwise. If Required, A Quote For Which Will Be Submitted Separately And Approved By The Client.
• Hosting Charges Are Not Included In The Quotations Unless Mentioned Otherwise. Rexett Can Organise An Appropriate Hosting Solution If Required, A Quote For Which Will Be Submitted Separately And Approved By The Client. Where Clients Decide To Organise Their Own Hosting, We Should Be Consulted Before Finalising The Type Of Hosting And Database, As It Should Meet The Requirements Of The Technology Used For The Development. Please Note That We’ll Require Full Access With Hosting Support For Testing And Deploying The Application. Rexett Will Not Be Liable For Any Delays Or Errors Caused By Direct Or Indirect Actions Of The Hosting Company.
• Nothwithstanding Any Other Provision In The Agreement, In Consideration Of The Customer Entering Into This Agreement With Rexett, Upon Full Payment Of Any Outstanding Invoices, Rexett Will Grant An Unconditional License To The Customer To Reproduce, Publish, Communicate, Use, Exploit, Vary, Or Otherwise Deal With 1.The Graphics, 2. Texts And 3. Images Used In The Published Website And Associated Of Form And Functionality. This Will Not Include The Intellectual Property Relating To The Production Of The Website Including The Digital Strategies, Programming Codes, Database Structures, Scripts, Forms Or Functionalities.

Questions Or Concerns? Reading This Terms & Conditions Notice Will Help You Understand Your Rights And Choices. If You Do Not Agree With Our Terms And Conditions, Please Do Not Use Our Services. If You Still Have Any Questions Or Concerns, Please Contact Us At Services@Rexett.Com.

Annual Maintenance Terms

Basic Annual Maintenance Package Terms

• All Maintenance Packages Are For A Minimum Of 12 Months Period.
• Maintenance Packages Are Billed Annually, However Are Paid Monthly Via Direct Debit On The 1st Of Every Month.
• Packages May Include 12 Months Basic Website Hosting, Email Hosting And DNS Hosting.
• Packages Are Designed To Serve Website Maintenance Tasks Only. The Hours May Not Be Used For Projects Such As Full Redesign Or Major Functionality Add-Ons.
• Work-Hours Are Tracked In 15minutes Blocks. The Support Time Is Used Once Every Month To Take A Full Backup Of Your Website. After That, We Work On Updating Your Application Along-With Any Website Fixes That May Arise As A Result Of The Updates. Any Remaining Hours Can Be Used To Make Changes To The Website. Any Additional Workhours Are Requested For Your Approval.
• Any Extra Hours Used Will Be Billed Separately @ SEK 1000/Hour
• Support Requests Need To Be Sent Via Email To Services@Rexett.Com
• Any Urgent Tasks Will Be Charged Separately.
• The Package Is Auto Renewed Every Year On Its Anniversary Date.

Payment terms

Monthly Maintenance Package Fees Require Monthly Bank Trasfer Or Credit Card. We Accept Invoices For Monthly Maintenance From Our Local Customers(Only Swedish Residence).

An Administrative Fee Of SEK 250 Will Be Charged To The Clients Account For Any Late Payments Or Declined Credit Card Charges.

More Than Three Missed Payments In A Year May Attract Termination Of The Package And The Client Will Need To Pay Immediately The Entire Remaining Amount On The Package.

There Are Absolutely No Refunds For Any Fees Related To The Monthly Maintenance Package.

Termination

In Case Client Need To Cancel The Auto Annual Renewal, Please Inform Us In Writing (Email) At Least One Month Prior To The Renewal Date.

Ongoing Term: For Any Reason If The Client Decides To Terminate An On-Going Maintenance Package Then They Will Need To Pay The Balance Amount Of The Remaining Months.

Rexett Reserves The Right To Terminate Annual Maintenance At Anytime With Written Notice To The Client.

General Approach

For General Website Design & Development Projects We Employ The Following Steps

• Upon Quote Acceptance/Signoff, Initiation Payment Is Processed To Start The Project. As Required By The Project, We Discuss The Requirements In Detail.
• Once We Have The Brand Details Such As Logo, Images, Branding Materials Etc, We Will Have A Mock-Up For Your Review Within 1 To 15 Working Days.
• You Can Review The Design And Suggest Improvements Accordingly. Depending Upon Your Project, Generally Up To 1 To 3 Design Modifications That Can Be Done Within The Given Estimates. Please Refer To Your Allocated Design And Development Hours For Details.
• At This Stage, The Developers Will Start Work On Project.
• Estimate Time For Individual Project, It Depends Upon Your Project Complexities.
• How Long Do We Keep Your Information?
• How Do We Keep Your Information Safe?
• Once The Project Is Ready From Our End, We Generally Hand It Over To You For Further Review, Test And/Or To Upload/Change Contents As Necessary.
• At This Stage You Need To Give Us A Go-Live Date For Us To Make The New Website/Project Live.
• Also, Generally Speaking, Going-Back And Forth Takes A Lot Of Time. We Encourage You To Provide All Necessary Details, At The Start Of The Project To Ensure That The Project Team’s Time Is Efficiently Utilised On Your Project And You Do Not Incur Any Unnecessary Additional Costs.
• You Will Be Kept Updated Via Emails And/Or Telephone Calls As The Project Demands. However, Please Do Not Hesitate To Contact Us Any Time You Require A Project Status. Also, Please Always Keep Us Updated With Your Relevant Email Addresses/Contact Details.
• Once The Website/Application Has Been Made Live On The Client’s Domain, It Is Their Responsibility To Take Regular Full Back-Ups And To Update All Components And Third Party Softwares.
• We Consider Ourselves To Be Very Flexible And Adaptable And Approach All Requests With A ‘Can Do’ Attitude. If You Require Something Changed, Please Feel Free To Discuss With Us. Please Contact Us If You Require Further Details Or Have Any Questions. We Look Forward To Working Together With You On Your Project!
• Cost To Design And Develop A Project, It Depends Upon Your Project Requirements.

Payment / Refund Terms

All Invoices Are To Be Processed As Per The Schedule Via Your Preferred Method Of Payment.

Milestone Payments Must Be Made Within 7 Working Days Of Each Milestone/Schedule, Unless Mutually Agreed Otherwise. Final Payment Must Be Made Prior To Website/Application/Project Going Live.

• Receipt Of Payment Is Deemed As Acceptance Of The Quote, Milestone, Delivery, Project And Terms & Conditions.
• Rexett Reserves The Right To Negotiate And Refund Appropriate Portion Of The Amount Paid By Customer Towards The Requested Service. If You Cancel Your Order After Making The Payment, But The Work Has Not Commenced, We Will Refund 75% Of The Payment That You Have Already Made. If The Order Is Cancelled After The Commencement Of Work, The Maximum Refund Or Charge Will Be 50% Of The Invoice. There Will Be No Refund Or Adjustments If Cancellation Is Called When More Than 50% Of The Work Has Been Completed. All Cancellations Must Be Received In Writing And Can Be Sent Via Regular Mail, Email. Telephone Requests On Cancellations Will Not Be Accepted. For Minor Or Once-Off Works, Payments Need To Be Made Either In Advance Or As Per The Terms Mentioned In The Invoice/Proposal. If You Require Any Changes To The Terms, You Must Inform Us In Writing (Emails Accepted) Within Two Working Days Of The Receipt Of The Same.
• Late Fees And Charges: All Outstanding Invoices Will Incur A Late Payment Fee Of 10% Of The Pending Amount And An Administration Fee Of SEK 250 Per Month, From The Due Date.
• Due Date: Is The Date On Which The Payment Is Due As Per The Terms On The Invoice/Proposal
• Outstanding Invoice: An Invoice Is Deemed To Be Outstanding If The Payment Is Still Due After 14 Days Of The Expiry Of The Due Date
• Debt Collection: Client Is Provided A Further 7 Days After Late Payment Fee Is Applied To Pay The Invoice. Failure To Pay Will Result In The Outstanding Amount Referred To A Debt Collector. Rexett Will Not Be Liable For Any Costs Or Charges Associated With The Recovery Of The Outstanding Amount. Any Charges Associated With The Recovery Of The Outstanding Amount (Debt Collectors, Administration Charges, Legal Fees) Will Be Referred To The Client For Processing.
• If You Are Late With A Payment Or Have Any Queries Regarding The Invoice, Please Contact Immediately On Receiving The Invoice Or Reminder Emails.
• All Communications/Correspondences Are Generally Done Via Emails. It Is Client’s Responsibility To Keep Us Updated With Their Relevant Email Addresses.
• Any Payment Relating To The Domain Name Registration Renewal Or Hosting Or Any 3rd Party Products Or Service Purchased On Behalf Of The Client Will Have To Be Paid In Full And Is Non-Refundable. In Case Of All Renewal Cancellations, We Must Be Notified Atleast 30 Days Before The Renewal Date.

Disputes, Liability and Indemnity

In An Event Of A Dispute, Rexett Reserves The Right To Charge The Client In Full For The Work Done As Well As For The Resources Spent In Managing The Dispute. In Such An Event, Rexett Reserves The Right To Charge The Client Without Honoring Any Discounts That Were Previously Honored In Good Faith. Under No Circumstances Will Rexett Be Liable For Any Damages Arising From Misrepresentation Or Misinformation.

Rexett Reserves The Right To Refuse Service To Any Client, If These Are Not Aligned With Our Business Operating Principles And Policies.

Rexett Provides Its Services As Is, Without Any Guarantees On Security Or Other Issues Leading To Loss Of Data, Sale Or Reputation Related Third Party. We Ensure To The Best Of Our Ability That Our Systems And Servers Are Protected From Hackers, Viruses, Intruders And Other Online And Offline Problems, However We Will Not Be Held Liable For Any Disruption Of Services If Such Situation Arises.

Rexett Will Not Be Liable For Any Breach Of The Agreement Which Is Caused By A Matter Beyond Its Reasonable Control Including But Not Limited To Act Of God, Fire, Lightning, Explosion, War, Disorder, Flood, Earth Quake, Industrial Disputes (Whether Or Not Involving Their Employees), Extremely Severe Weather, Or Acts Of Local Or Central Government Or Other Competent Authorities.

Hosting

Hosting Is An Annual Charge Which Must Be Paid In Advance For The Whole Year. Except If The Client Is Under One Of Our Maintenance Packages.

It Is The Client’s Responsibility To Renew The Hosting In Time Ie. Before The Expiry Date. Failure To Renew In Time Can Lead To Loss Of Files, Data, Emails, Backups Etc. All Unpaid Hostings Are Disabled Or Deleted From The Server.

All Renewals Must Be Paid By Seven Working Days Prior To The Expiry Date. Rexett Will Not Be Responsible For Issues Relating To Delayed Payment.

Hosting Are On Shared And Non-Shared Servers Hosted Via Third Party Providers. Rexett Ensures Best To Our Ability That Our Systems Are Protected From Hackers, Viruses, Intruders And Other Online And Offline Problems, However We Will Not Be Held Liable For Any Disruption Of Services If Such Situation Arises.

Cancellation/Termination: Hosting Cancellation Requests Must Be Sent In Writing Or By Email One Month Prior To The Expiry Of The Same. Once The Hosting Has Been Renewed, It Cannot Be Cancelled And Must Be Paid For The Full Year.

If The Hosting Is Not Paid And Renewed Before The Expiry Date. We Reserve The Right To Disable The Hosting And All Associated Services Including Emails And Dns Records. Additional Charges Will Be Applicable To Re-Enable The Hosting. Rexett Will Not Be Responsible For Any Loss Of Data, Files, Emails, Backups, Restoration Costs Etc.

Domain

All Domain Registrations And Renewals Are To Be Paid In Advance.

• Expiration Of A Domain Can Result In Service Disruption And Loss Of Domain.
• Rexett Will Not Be Responsible If A Domain Expires Due To Non-Payment / Late Payment Of The Charges. All Payments Must Be Made By Seven Working Days Before The Expiry Date.
• It Is Client’s Responsibility To Renew Their Domain Names With Us.
• All Invoices And Dues Must Be Paid In Full Before We Release The Requested Domain Name.

Intellectual Property

All Content Of This Website Is A Property Of Rexett Unless Otherwise Specified. Rexett Reserves The Right To Change The Content Or Policies Without Any Prior Notice.

The Project Related Copyrights Can Be Transferred To The Client At An Additional Cost, After The Full Payment Of The Project And Upon Signing The Certificate Of Acceptance. Rexett Reserves The Rights To Refuse The Transfer Of Ownership If Irregular Circumstances Arise.

Copyrights Handed Over To The Client Do Not Include Rights To Re-Use The Code For Another Website Or Re-Sell The Programming Codes For Any Commercial Or Non-Commercial Purposes. In The Case Of Business Restructuring Or Ownership Change, Ownership Of The Website May Be Transferred From One Owner To Another. New Owners Are Not Allowed To Re-Sell Or Re-Use For Any Commercial Or Non-Commercial Purpose.

Please Note That Rexett Reserves The Right To Change The Terms And Conditions Without Notice.